Partner Experience Specialist

Location: Onsite in Fort Lauderdale, FL or Atlanta, GA

Develop and maintain strong relationships with existing partners, understanding their needs and aligning them with our products/services.
Effectively communicate with multiple stakeholders across our partner ecosystem via various mediums, including phone, email, text & in person. Ability to communicate with different types of customers from business owners and executives, through senior and mid-level management and line level users.
Collaborate internally with cross-functional teams to ensure seamless onboarding and ongoing support for users.
Act as the main point of contact, addressing inquiries, providing product/service information, and ensuring a high level of satisfaction for all users.
Utilize CRM tool, Hubspot, to track and manage all interactions, ensuring accurate and up-to-date records.
Gather feedback from users and communicate insights to internal teams for continuous improvement.
Collaborate with the marketing team to develop and implement partner-specific initiatives and campaigns.

Proven experience in a customer relationship management or similar role.
Strong written and verbal communication skills with ability to connect with all levels of dealership management, from General Manager to sales and service associates. High level of comfort with communication of detailed business topics via phone call and video conference.
Strong understanding of automotive dealerships and the ability to build and maintain relationships effectively.
Self-motivated with the ability to work independently and collaboratively.
Familiarity with CRM tools, preferably Hubspot, and proficiency in utilizing them for partner relationship management.
Ability to adapt to a fast-paced and dynamic work environment.
Results-driven and goal-oriented mindset
Bachelor’s Degree from accredited university

A fun, fair and fast workplace.
Competitive salary.
A work environment that welcomes your ideas and suggestions, big or small.
An energetic, fun and hard-working in office experience in either Fort Lauderdale, FL or Atlanta, GA.
The role may require working non-standard hours. Adaptability to varying work schedules is essential.
Willingness and ability to travel to potential partner locations across multiple states as needed.
Ability to thrive in a fast-paced environment with demanding schedules. Adaptability, pressure handling, and commitment to meeting sales targets are crucial for success.

Overview of the position