RockED Service Manager Fundamentals Certification

This certification program is delivered in three levels: people leadership, team building, and hiring and onboarding. When completed, your service managers will possess the skills to deliver on the following outcomes:

• Improved Team Performance
• Enhanced Leadership Capabilities
• Increased Sales Effectiveness
• Standardized Best Practices

• Develop Effective Communication Skills: Equip leaders to communicate clearly and empathetically, fostering transparency and trust within their teams.
• Enhance Coaching and Mentoring Abilities: Train leaders to guide team members’ development through regular feedback, personalized coaching, and goal-setting.
• Drive Team Engagement and Motivation: Teach strategies to inspire and engage team members, promoting a positive, collaborative, and high-performance culture.
• Improve Conflict Resolution Skills: Enable leaders to address and resolve conflicts constructively, maintaining harmony and productivity in the workplace.
• Foster Inclusivity and Diversity Awareness: Educate leaders on best practices for building inclusive teams, ensuring all members feel valued and supported in a diverse work environment.

• Enhance Team Collaboration: Equip services managers with techniques to foster collaboration, ensuring team members work cohesively toward shared goals.
• Strengthen Conflict Management Skills: Train managers to effectively address and resolve team conflicts, promoting a positive and constructive work environment.
• Boost Team Motivation and Morale: Teach managers how to identify and leverage team members' strengths, fostering a motivated, high-energy sales culture.
• Develop Skills in Delegation and Accountability: Enable managers to assign tasks based on team strengths and ensure accountability, maximizing team efficiency and performance.
• Facilitate Effective Goal Setting and Alignment: Guide managers in setting clear, achievable team goals aligned with service targets, ensuring all team members are focused and committed to results.

• Master Effective Candidate Screening Techniques: Equip managers with skills to identify high-potential sales candidates through efficient and targeted screening methods.
• Conduct Structured, Competency-Based Interviews: Train managers to use structured interviewing techniques to assess candidates’ sales skills, cultural fit, and alignment with company values.
• Develop Comprehensive Onboarding Programs: Enable managers to create onboarding plans that effectively integrate new hires into the team, covering product knowledge, service processes, and dealership culture.
• Foster Early Engagement and Motivation: Teach managers strategies to engage new hires from day one, boosting motivation and reducing turnover within the first few months.
• Establish Clear Performance Metrics for New Hires: Guide managers in setting measurable objectives for new team members, helping them track progress and provide targeted support during the onboarding period.